Your Questions
Our Answers
Q: When my system was installed, I wrote a check to Supreme, but it's not reflected on my first bill. Is there a problem?
A: Sometimes, because of billing cycles, your first bill is issued before the payment has been posted. The payment will appear on your next bill; if not, call the Supreme 403 242 7777.
Q: My invoice is slightly higher than I expected. What were the extra charges?
A: State and local municipalities sometimes charge tax on the services provided by Supreme, which Supreme is then obligated to collect as part of the monthly billing process.
Q: I received an invoice, but do not see a "Payment due date." When is my payment due?
A: Supreme bills for monitoring services in advance, based upon your pre-selected billing schedule (monthly, quarterly, etc.). Your payment is due upon receipt.
Q: I lost my invoice and want to send a payment, what address do I send it to and what should I note on my check?
A: Indicate your Supreme account number on the check, along with name and address and send all payments to: Supreme Security & Home Systems, 6725 Fairmount Drive SE Calgary, AB T2H 0X6
Q: How can I change my billing address while maintaining my service address?
A: To change your billing address, please contact the National Account Services Center directly at 403 242 7777.
Q: I recently sold my home. How do I cancel my Supreme service?
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